Order questions
Shipping status, a damaged or incorrect box. Include your order number and we’ll sort it out.
Ask about an orderContact us
Pull up a chair. Let’s talk cookies.
Questions about an order, a pickup in Oakland or something else on your mind? Send us a note. It goes straight to the family kitchen.
Small-batch & homemade
Baked in our Oakland home kitchen
Quick paths
What can we help with?
Gifts & larger orders
Client gifts, office treats or an open house. Tell us how many you need and when.
Plan a larger orderOakland pickup
Local? Choose Pick Up at checkout for Oakland pickup. We will contact you by phone or email to arrange the details. Have a pickup question? Send us a note.
Ask a pickup questionSend a message
Write to Yia-Yia’s kitchen
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Good to know
Before you write
The quick answers. For the full details, see our Shipping policy · Refund policy
Where do you ship?
We currently ship within California only. Orders are processed within 24 hours on weekdays, excluding holidays. Weekend orders ship Monday. Once shipped, delivery within California typically takes 1–3 business days.
$5 shipping for a 4-Pack · $7 for an 8-Pack · $8 for a 12-Pack or mixed-pack orders. Free shipping on orders of $75 or more.
Can I pick up in Oakland?
Yes. Choose Pick Up at checkout for Oakland pickup. We will contact you by phone or email to arrange the details. Questions about pickup are welcome through the form above.
Can I return or exchange cookies?
Returns and exchanges follow our refund policy. If your order arrives damaged or isn’t what you ordered, send us a note with your order number and we’ll take a look.
What’s in them? Any allergens?
Ingredients: Enriched flour, sugar, pecans, eggs, vegetable oil, baking powder, cinnamon, salt, sesame seeds.
Contains: eggs, wheat, pecans (tree nut), sesame.